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                                                             Coronavirus (COVID-19)

Dear Residents, 

The coronavirus (COVID-19) pandemic has thrust our community into unknown territory. We recognize this is a frightening time and that many in our community have faced both health and economic impacts. We are here to try to help. 

The last thing anyone wants is to lose a safe place to call home. Olive Garden Apartments is committed to doing everything we can to ensure the health and well-being of our residents. We want to keep you informed about Olive Garden Apartments response to the presence in the coronavirus known as COVID-19.

To reduce opportunities for the virus to spread, please note that maintenance will service emergencies work order request only. Emergencies request includes plumbing and electrical issues. Upon requesting for maintenance services, please inform us if someone in your household is ill. Olive Garden Apartments is asking residents to call or email rather than visit our offices in person for work order request, inquiries, or other assistance. We are taking extra measures, including frequent sanitation of common areas in Olive Garden Apartments.

Olive Garden Apartments rental office operating hours are as follow: *Hours are subject to change*

                                            Mondays –Saturdays 9am-4pm

                                            Sundays 10am-4pm 

                                         

Maintenance will service emergencies work order request only. Please email or call during business hours for any maintenance services or assistance. If you have an after hour maintenance emergency, please call 408-739-1470 and press “0” to speak with an operator.

Temporarily closing amenities such as fitness center and recreation room to reduce the risk of exposure and promote social distancing. Swimming pools are open under specific guidelines from Santa Clara County Publuc Health Department. Spa/hot tub is closed. Contact rental office for further details. Laundry rooms will remain open.

Rental Payments: If you have suffered a job loss or other substantial loss of income due to the COVID-19 pandemic and are unable to pay rent, we encourage you to notify us as soon as possible to discuss potential alternative payment arrangements that may be made to accommodate your situation.  Please be aware that if you do not contact us to let us know that you have been affected by COVID-19, we will not know that you may need assistance during these unprecedented times.

If you are not currently facing a COVID-19 related hardship, please continue to pay rent as usual. As employers, we want to ensure we are able to continue to support the personnel and staff who work every day to provide essential services to all residents.  We are all in this together, and if we work together, we can weather this storm.

The spread of COVID-19 is a public health issue. To stay informed or ask questions, you should contact:

Santa Clara County Public Health - (408) 992-4900

We know the COVID-19 virus is causing great concern and want you to know that we share that concern. Olive Garden Apartments is taking the situation very seriously and is closely monitoring developments. We will adjust our operations further as needed and will keep you informed of any additional changes we may make to protect our residents.

 

Sincerely,

Olive Garden Apartments Management

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Common Areas Notice:

DO NOT enter any common areas (i.e. laundry rooms, fitness center, pools, clubhouse, etc.) if you have tested positive for Coronavirus/COVID-19 or if you have been in close contact with anyone who has tested positive or is being tested for Coronavirus/COVID-19, or if you are experiencing any of the following symptoms:

 

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • Recent loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea / vomiting or Diarrhea

 

If you are experiencing any of the above symptoms or have had close contact with anyone who has tested positive or is being tested for Coronavirus/COVID-19, you should remain at home or seek medical attention.

Guidelines for all persons:

  • Practice Social Distancing by maintaining a minimum of 6 feet distance from others
  • A mask must be worn at all times in common areas or when around other people.
  • Avoid touching your eyes, nose and mouth.
  • Sneeze and cough into a tissue or your elbow, if necessary.  Wash or sanitize hands immediately.
  • Please refer to the CDC guidelines (www.cdc.gov) for more detailed information about preventing the spread of the Coronavirus/COVID-19.

__________________________________________________________________________

Water Conservation

As you may know, there is a water shortage in Santa Clara County.

We are one of the few properties that have not implemented a program that bill back our residents to cover essential utilities.  As such, payments for water along with trash and sewer are our sole responsibility.  We would like to keep it this way and we need your help to do so.

Please do your part by being mindful of your water use.  Examples of limiting water use include: Only run your dishwashers when it is completely full; Make sure faucets are not left running or leaking; Take quick showers; Etc.

If you notice any leaks, slow drips, etc. in your apartment or in the property, immediately report it to the office so that we can correct the problem. A leaky faucet that drips at the rate of one drop per second can waste more than 3,000 gallons per year. That's the amount of water needed to take more than 180 showers!

As always, we truly appreciate your residency and we appreciate your efforts at reducing the overall water use of the property.

 

Sincerely,

Olive Garden Management

 

Olive Garden Apartments

1081 W Olive Ave.
Sunnyvale California 94086
408-739-1470
408-739-1729 (F)
olivegarden@hcsproperties.net

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